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Privacy


BBQBOXFOODS Privacy Policy

BBQBOXFOODS  regards customer privacy as an important part of our relationship with our customers, buyers, suppliers, staff, users, logistics and confirms to Internet privacy standards. As such the company has implemented secured IT platform that includes hardware and software for  overall protection of personal data and other various critical info

 

Collection, storage and use of Personal Information

As the nature of the business and online transaction,  we may require your personal data such as name, address, phone, card details etc order to provide the sales and delivery. All correspondence or date collected thru the website or telephone or in person may be used  particularly for our sales, support, promotions, accounts and customer support.

Your privacy is important to us and we have implemented secure system in house to protect your personal information.  

 

Credit Card Information

Credit card transaction is most common and we make sure its data is highly secured and protected. we use Stripe, gateway payments  which is renown for  highest compliance standards. Any direct Credit Card details that are collected, is processed thru bank provided Eftpos and we never permanently store complete Credit Card details. if you feel your personal data including credit card is breached or misconducted, let us know immediately so that we can rectify the issues.

 Please phone or email us order@bbqboxfoods.com.au


Transaction currency

All prices is in AUD. some of the listed items are subjected  to GST as they are not a primary produce

Prices are subject to change without notice based on season, availability and stock  conditions.


Recurring order Email subscriptions
Customers who's subscribed to our weekly order may receive several promotions emails and notification. we may use stored Emails, accounts information in order to reach you with new services and products. If at any time a customer wishes not to receive such correspondence, notify us at order@bbqboxfoods.com.au
 
Legal Notification

We reserve the right to disclose your personally identifiable information as required by law and enforcement. 

 
Online order & Delivery Policy

The following terms and conditions apply.

  • All Canberra metro and surrounding suburbs online orders must be placed by 9 pm 2 days prior to delivery.
  • All Outer region (Yass, Goulburn etc) online orders must be placed by 9 pm 3 days prior to delivery.
  • Changes to Canberra metro and surrounding one-off orders must be submitted by 2pm 1 business days prior to delivery. No action will be taken if you made request outside the cut-off time
  • Any BBQ meat orders must be carefully ordered as we cannot offer refunds if the products is opened or consumed  
  • for any subscription orders, contact the office at order@bbqboxfoods.com.au
  • a clear delivery instruction must be provided . If you fail to provide delivery instructions and the driver deems the conditions unsafe to leave unattended, a delivery fee may  applicable 
  •  you must receive  an email confirmation for your order.

If you wish to query a delivery please contact us at order@bbqboxfoods.com.au

 
Refunds & Returns Policy

 we take pride in delivering the best quality produce. we source our products locally or from a renowned suppliers after meeting with our foods &produce guidelines.

If you fell standards or quality have not been met, we would love to hear from you. we reserves the right at all times to approve or disapprove the quality request and may not provide reasons for this conclusion . In case of claims, DO not open the packages and follow below steps

  • send us the Order number
  • Written explanation of the issue
  • Photos and issue

 Please note, all our fresh produce is not an organic produce